At CercoCose , we are committed to offering you a fast and convenient shipping service, so as to guarantee the receipt of your items in the shortest possible time. To ensure efficiency and reliability, we rely on qualified couriers such as GLS .
Shipping to Italy:
For orders under €49.90 , shipping costs in Italy are €8 and delivery times vary between 2-3 working days . For the major and minor islands, delivery times can extend up to 5 working days , depending on the location. All orders over €49.90 enjoy free shipping throughout Italy.
Shipping to Europe:
The following table shows the shipping rates applied for shipments to European countries, delivery times are generally between 5-7 working days.
| Paesi | Tariffa |
|---|---|
| Austria - Belgio - Lussemburgo - Paesi Bassi - Germania | 12€ |
| Danimarca - Francia - Slovenia | 15€ |
| Croazia - Cechia - Grecia - Polonia - Spagna - Ungheria | 19€ |
| Bulgaria - Svezia | 21€ |
| Irlanda, Slovacchia | 27€ |
| Estonia - Lettonia - Lituania - Portogallo - Romania - Ungheria | 23€ |
| Finlandia - Malta - Cipro | 36€ |
Processing times :
Orders are processed within 24-48 hours of payment confirmation. Purchases made on weekends or holidays will be processed the next business day.
Order Confirmation :
After completing your purchase, you will receive a confirmation email with your order summary. We recommend that you check all the details and contact us promptly for any changes.
Order Status Update :
As soon as your package is ready for shipping, we will send you an email with the tracking number, which will allow you to follow your package until delivery.
Changes and Cancellations :
If you wish to change or cancel your order, please contact us promptly. Changes can only be accepted if the order has not yet been processed or shipped.
Upon delivery, please check that the number of packages delivered corresponds to that indicated on the invoice and that the packaging is intact and undamaged.
Any damage or inconsistencies must be immediately reported to the courier with the wording " withdrawal with reservation " on the delivery document, and subsequently reported to CercoCose .
During particular periods of the year, such as Christmas , Easter , August and other holidays, there may be delays in delivery times due to the high volume of orders and operational limitations of the couriers. We recommend that you make your purchases in advance to avoid delays and ensure that you receive the products on time.
For product purchases, such as party favors and personalized items, preparation times may vary based on the complexity of the customization and the availability of the material (usually 30 days). We encourage you to consider these factors when ordering to ensure that the products are ready for your party.
If you have any special requests, we recommend that you contact our customer service at ordini@cercocose.com.
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