Here you will find the most frequently asked questions, for further questions you can consult the contact page and fill out the form or contact us directly at the following address info@cercocose.com .
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FAQ
To purchase on CercoCose, simply browse our catalog, choose the products you are interested in, and add them to your cart. Once you are ready to checkout, follow the instructions to enter your shipping and payment information.
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Google Pay
- Apple Pay
- ShopPay
- Bank transfer
Shipping times vary depending on destination and product availability. Orders are usually delivered within 3-5 business days. You will receive a confirmation with your tracking number as soon as your order is shipped. For more information, visit our Shipping & Delivery page.
If you wish to change or cancel an order, please contact our Customer Service as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.
You can request a return within 14 days of receiving your order. Please visit our Returns page for detailed instructions. Please note that personalised items cannot be returned unless faulty.
Safety is our priority. All our products comply with European safety regulations and, where applicable, are certified for use by children. However, we recommend that you read the product descriptions carefully to verify the recommended age.
Yes! If you need to purchase a large quantity of products or are organizing a corporate event, contact us at info@cercocose.com to receive a personalized quote.
Yes, please visit our Shipping & Delivery page for a full list of countries we ship to.
You can contact us by email at info@cercocose.com or by phone at ___. Our team is available from Monday to Friday from 09:00 -18:00.
During checkout, enter the discount code in the appropriate field and click “Apply”. The discount will be immediately visible in the order total. Make sure the code is valid and not expired.
Once your order has been shipped, you will receive a confirmation email with the tracking number. You can track your shipment directly from the courier's website.